Q: What is the cost of ChannelBrain?
A: For pricing, please refer to our pricing chart for OMX customers.
Q: I'm using Mercent, that type of work would need to be done to transfer the integration from Mercent's to OMX and what would be the ETA?
A: We have created a means to convert existing Mercent customers to our platform, but some customers may need additional consulting. Please contact support@freeportway.com.
Q: Does the Amazon integration allow for orders that are placed through Amazon (SellerCentral) to be automatically created in OrderMotion?
A: Yes, Amazon sends the orders you receive directly to OMX, so you don't have to import or upload files.
Q: Are there any Amazon specific marketing tools, such as finding out who owns the buy box for that ASIN, or a recommended sales price to gain majority control of the main buy box?
A: Our Amazon integration includes features, such as item and inventory posting, order submission, order status, inventory level updates, and canceled orders. Our integration does not extend the
marketing tools provided by Amazon. Please watch the recorded OrderMotion webinar that demonstrates our Amazon integration in detail.
Q: Are orders going to enter OMX from Amazon as prepaid, or will they show up with an open balance before they get to the warehouse?
A: Orders enter OMX as prepaid because there is no way for us to reconcile whether or not Amazon took a payment. This is an Amazon requirement as you do not get payment data from Amazon.
Q: How do I handle Amazon inventory in the drop ship environment from within OMX?
A: Drop ship Items would show up as available in Amazon.
Q: What Amazon categories are included in the Amazon integration?
A: We support many Amazon categories with our integration. The categories we support depend upon the custom fields required for the Amazon category.
Since Amazon is frequently updating its processing rules, we suggest you contact our Professional Services team at support@freeportway.com.
We can work with you to determine if a category is currently within our integration. If not, we can work with you at add that category support to our Amazon integration.
Q: Can customizations/sub items be sent to Amazon?
A: Our Amazon integration currently supports sub-items with up to three dimensions for an item. We may provide more sub-items if you need them, but you should contact support@freeportway.com
Q: Does the Amazon integration include ensuring that payment is received from Amazon (i.e., Amazon orders come in as unpaid until they send payment)?
A: Currently, Amazon does not support sending us unpaid orders. Within our integration, Amazon sends to us orders to be fulfilled after they are authorized. Amazon is also responsible for capturing the funds for an order.
Q: Will Mercent still work even though OMX does Amazon integration?
A: For OMX customers currently using Mercent for its Amazon integration, the OMX platform will continue to support your integration; no changes are required when switching to the OMX platform.
If fact, in many cases we can convert your Mercent WebStore right over saving time.
Q: What are the differences between OMX's Amazon integration and a Mercent Amazon integration?
A: It depends on each customer and their individual implementation of Amazon integration.
You can discuss this with our team here, please contact support@freeportway.com
Q: Is inventory updated just once a day, or whenever inventory changes on an item?
A: Currently, inventory is updated three times per day on an 8 hour interval but we can customize this based on your needs, and based on the size of your inventory.
Q: Is it necessary to map to the specific Amazon categories? Right now we map say to ToysBaby (top level) then (specific) fitted-crib-sheets
A: If UPC is used Amazon will attempt to identify the Category, but to be certain, the specific or Top level should be identified.
Q: What item information is needed for integration to Amazon?
A: The following information is needed in an item for integration to Amazon: item code, product name, price, weight, availability, description, and image URL, which will be
stored in custom attributes. Other fields will need to be identified during your implementation of this integration.
Q: Is the Jewelry Category supported?
A: Yes, there is a Jewelry Category and its supported.
Q: If item or sub item is non-active in OMX will that take it off Amazon?
A: Yes, if an item or sub item is non-active in OMX it will be taken off Amazon.
Q: What about back orders/partial shipments?
A: Backorders are the merchant's responsibility. Partial Shipments would have to be discussed with Amazon. Most items that are backordered are not displayed in Amazon and therefore are not available for purchase;
however, if an order is received and a backorder occurs, it will be treated as an OMX entered ordered. Amazon will learn of a change in order by a significant change in order status like a cancel or a shipment.
Once the order is shipped, Amazon will be aware of the change.
Q: What about integrating items that do not have a UPC code? Is that problematic for OMX?
A: Integrating items that do not have a UPC code is not a problem for OMX. UPC code is just the recommended approach for an easier mapping of items and categories from OMX to Amazon.
Q: What Amazon specific reports are provided in OMX?
A: ChannelBrain does not provide any Amazon specific reports. You will need to get any Amazon specific reports from Amazon.
Q: What types of things will we still need to go to Amazon for management?
Can promotions be handled in OMX?
Can we force a specific shipping price on a SKU through OMX or will we continue to use Amazon data feeds for that?
A: The OMX and Amazon integration passes product and on-hand inventory to Amazon to be sold. Once the sale has taken place Amazon passes the order into OMX for fulfillment.
Once the order is marked as shipped or cancelled that status it is then sent back to Amazon and also notifies Amazon of return processing.
Any other Amazon level configuration would need to be configured directly in the Amazon interface and not OMX.
Q: We use an existing webstore for the Amazon/OM integration. Would it be required to create a new Amazon specific webstore or can we continue to use the existing webstore with OMX?
A: The existing Webstore that you have will still work with OMX.
Q: Will our ASIN/SKU relationships be preserved in moving from Mercent to OMX?
A: Yes, as long as the ASIN / SKU relationship exists in OMX they will be preserved in moving from Mercent to OMX.
Q: When we create new items in OMX, will we be able to specify a ASIN/SKU relationship?
A: Yes, you will be able to specify a ASIN/SKU relationship when you create new items in OMX.
Q: What is going to happen to Amazon's settlement reports? Will those be collected and reformatted like with Mercent or would we have to download them from Seller Central?
A: Currently, you will have to download them from Seller Central.
Q: Can we force a SKU to a specific ASIN in Amazon?
A: OMX has a field at the item level to assign to specific ASIN.
Q: Is there any way for orders not to show as paid?
A: The orders will show as paid in full in OMX. The sale will not occur until the order is shipped and the invoice is created in OMX.
At this time the shipping confirmation will go to Amazon where the credit card will be charged.
It is highly recommended to set up a division for your Amazon orders so that the sales and cash flow can be separated for accounting management.
Q: Does the Amazon order number appear on any customer notifications such as emails?
A: Yes, OMX stores the Amazon order number with the OMX order and this may be referenced and used in any notifications.
