Support Overview

Support and Service

We believe that you need support to be succesful. At Freeportway all of are products are backed by a support staff that is knowledgabe, helpful and reliable.

Log into or register at our Help Desk ande create a ticket.

This is the perfered way to connect with our support staff. Here you can create an account and track your requests, add additional info, or chat with the support agent working on your request. If you do not have a Help Desk account you can still submit a ticket to our staff by emailing support@freeportway.com

You may also Call our offices Mon - Friday, 10AM - 7PM EST. 617.934.0822 (press 2).

We have support staff at our office. If you reach our voicemail, please leave a detailed message and the first available agent and handled as quickly as possible.

Customers who have emergency 24/7 support included in their plans have instructions in their account information about how to obtain Emergency Support during off-hours and holiday's.

Contact Info: Office 617-934-0822
email: sales@freeportway.com

Supported Back-Office Systems

Benefits

Compatible with MOM 4.3, 5.x, and 6.x
X-Cart 4.x compatible
No monthly fees
X-Cart based module
Host anywhere

Features

Automatically schedule
Customizable templates
Integrates into any web site
Installation and setup included
Hosted options available
Works with most popular order-entry systems
Custom solutions available

What Customers Are Saying

"The best thing about Visibility is what we DON'T hear! Since we installed Visibility on our site, SilverGallery.com, our customers are empowered to find out order status information anytime, 24 hours a day. Our customer service call volume decreased immediately, leaving us more time to do what we do best - help our customers find the perfect gift."

- Stephen Dahl - Silver Gallery -
http://www.silvergallery.com

"Since we've implemented Visibility, we've seen a dramatic decrease in customer emails and telephone calls. Customers are able to check their order status and get the tracking information right from our website. Once we were setup, that was it - no maintenance, no manual uploading - everything is automatic. The visibility solution from Freeportway is one of the best time-saving investments we've made."

- Michael Ares - Heavenly Treasures -
http://www.heavenlytreasures.com

ChannelBrain gives multi-channel merchants the ability to increase online sales and revenue by easily syndicating their products to online marketing channels like Shopping.com, Froogle and Shopzilla and more. Increase your products availability to millions of shoppers who utilize the comparison shopping engines!

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