Visibility: Order Status for your customers made easy

The perfect solution for Mail Order Manager, Yahoo Store customers and anybody running an order-entry system that needs to have customer order status online.

Real-Time Order Status

Visibility enables your website or shopping cart with real-time order status from your back-office order entry system.

Order entry systems like Mail Order Manager are supported. Visibility can also be customized to work with other systems (if you don't see your listed, please contact is. More than likely we support your system).

By running Visibility, you can send customer order status information from your back-office to your website. Your customers simply visit your site, enter some information about their order (order number, last name or zip code) and they can obtain up-to-date order status information

Visibility Benefits

• Save time and money by allowing order status on your website. Reduce call volume and improve customer service.
• No need to change your site, Visibility uses HTML templates and is completely self-contained.
• All order types supported (phone, web, and direct), as long as the order is in your order entry system
• Easy setup, customizable HTML templates, easily integrated into any website or shopping cart
• Integrates with most popular order entry systems
• Secure: No credit card data or payment information is saved - only data about the order is used
• Perfect solution for Yahoo Merchants or non-standard shopping carts that are not fully integrated
• Low cost solution that saves thousands a month by reducing call volume and customer service inquires
• Support and service included

Visibility Features

* HTML based solution - all templates are customizable for any design
* Configurable customer login (no e-mail required so phone order customers can also obtain order status)
* Store a duration of orders (i.e., 30, 60, 90 days etc.)
* Automate the client software so that it runs completely in the background
* Show order and line item details such as:

    » Complete order accounts, tax and shipping information
    » Payment status and/or credit card status (declined, approved, etc.)
    » Detailed back order information
    » Bill-to and Ship-to information
    » Box information
    » Enable carrier tracking information (UPS, USPS, FedEx)

Visibility Requirements

* PHP4 or PHP5
* MySQL 4.0 or better
* FTP access

Supported Back-Office Systems

Benefits

• Compatible with MOM 4.3, 5.x, and 6.x
• X-Cart 4.x compatible
• No monthly fees
• X-Cart based module
• Host anywhere

Features

• Automatically schedule
• Customizable templates
• Integrates into any web site
• Installation and setup included
• Hosted options available
• Works with most popular order-entry systems
• Custom solutions available

What Customers Are Saying

"The best thing about Visibility is what we DON'T hear! Since we installed Visibility on our site, SilverGallery.com, our customers are empowered to find out order status information anytime, 24 hours a day. Our customer service call volume decreased immediately, leaving us more time to do what we do best - help our customers find the perfect gift."

 - Stephen Dahl - Silver Gallery -
http://www.silvergallery.com

"Since we've implemented Visibility, we've seen a dramatic decrease in customer emails and telephone calls. Customers are able to check their order status and get the tracking information right from our website. Once we were setup, that was it - no maintenance, no manual uploading - everything is automatic. The visibility solution from Freeportway is one of the best time-saving investments we've made."

 - Michael Ares - Heavenly Treasures -
http://www.heavenlytreasures.com